Reception Skills and Frontline Office Skills QQI Level 5

Office Life by Ronan Shenhav @Flickr
Office Life by Ronan Shenhav @Flickr

€255.00* (€189.00 Social Welfare/OAP).

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Night: Monday

Times: 18:30 to 21:30

Duration: 12 Weeks

Starting: Monday, 28 January 2019

Cost: €255.00 *incl. online discount, €189.00 for Social Welfare and Old Age Pension recipients, €162.00 for Mallow College day students.

QQI Certification fee of €20 is included in course fee.

Award

QQI 5N1407 Level 5

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.

Discounts

€15 discount when you enrol online, or 30% off for Social Welfare and Old Age Pension recipients, or 40% off for Mallow College full-time day students. See Terms & Conditions.

Enrolment

Receive a €15 discount when you register with our preferred option online (more enrolment options). Click here to enrol online.

Information/Enrolment for Evening Education Programmes for Spring 2019 will take place at on Monday 14th January, 2019 from 7 to 8pm at Mallow College, West End, Mallow. Tutors will available to discuss courses on the night. Add Facebook Event reminder to Facebook.

More Information


See full Terms & Conditions.

Contact Us