Reception Skills and Frontline Office Skills: QQI Level 5

woman in white at a reception desk by  @Unsplash.com

Now enrolling for Wednesdays. Early Deadline: Enrolling for Saturdays.

Online, Wednesdays 18:30-21:30, from Wednesday 21 April for 10 weeks. €165* (€123 conc.)

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Course Requirements

Course Costs

Course costs already include QQI certification.

Grant Funding

Courses can be free for Social Welfare or PUP recipients with the Training Support Grant (up to €1,000 per year).


Wednesday Classes

Now enrolling for Wednesday classes.

Location: Online
Study online with live video-conferencing on Google Meet, email tutor support, free Google Docs and Microsoft Office Online, and your study notes and course materials online on Moodle. How do online classes work?.

Nights: Wednesday
Times: 18:30 to 21:30
Duration: 10 Weeks
Starting: Wednesday, 21 April 2021

Price: €175.00
*€165.00 with online discount, €122.50 for Social Welfare/PUP, €122.50 for Old Age Pension recipients, €105.00 for current and just graduated Mallow College day students. (Course costs already include QQI certification.)

Information Nights: Facebook Live Events every Friday at 7.30pm for all the latest information and answers to your questions.
Enrolment: Enrol online here.


Award

QQI 5N1407 Reception and Frontline Office Skills, Level 5

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
  • Official QQI specifications and assessment breakdown: QQI 5N1407 Reception and Frontline Office Skills, Level 5

More Information

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