Reception Skills and Frontline Office Skills: QQI Level 5

Checking in by Earl @Flickr
Checking in by Earl @Flickr
Now enrolling for Autumn 2019 in Mallow & Charleville.

From €240.00* / €175.00 for Social Welfare/OAP recipients.

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Mallow Classes

Now enrolling for Autumn 2019 in Mallow.

Location: NightSchool.ie at Mallow College of Further Education.
Nights: Monday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Monday, 30 September 2019

Cost: €250.00, *€240.00 with online discount, €175.00 for Social Welfare (certified courses) and Old Age Pension recipients, €175.00 for Mallow College day students and recent graduates.

Information Night:
Information Week, Monday September 9 to Wednesday September 11, 19:00 to 20:00 at Mallow College of Further Education. Get more information, meet tutors, and enrol on the night. Add Facebook Event reminder.

Charleville Classes

Now enrolling for Autumn 2019 in Charleville.

Location: Charleville Further Education & Training Centre (formerly Mannix College), .
Nights: Tuesday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Tuesday, 08 October 2019

Cost: €250.00, *€240.00 with online discount, €250.00 for Social Welfare (certified courses) and Old Age Pension recipients, €150.00 for Mallow College day students and recent graduates.

Information Night:
Information Week, Monday September 9 to Wednesday September 11, 19:00 to 20:00 at Mallow College of Further Education. Get more information, meet tutors, and enrol on the night. Add Facebook Event reminder.

Award

QQI 5N1407 Reception and Frontline Office Skills, Level 5

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.

Entry Requirements

  • No previous experience required.

Costs

  • A QQI certification fee of €20 is already included in course fee.

More Information

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