Reception Skills and Frontline Office Skills: QQI Level 5

Now enrolling for Wednesdays.

Online, 18:30-21:30, from Wednesday 27 January for 12 weeks. €190* (€140 conc.)

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Course Requirements

Course Costs

Course costs already include QQI certification.


Online Classes

Now enrolling for Online classes.

Location:
Study online with live video-conferencing on Google Meet, email tutor support, free Google Docs and Microsoft Office Online, and your study notes and course materials online on Moodle. How do online classes work?.

Nights: Wednesday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Wednesday, 27 January 2021

Price: €200.00, *€190.00 with online discount, €140.00 for Social Welfare, €140.00 for Old Age Pension recipients, €120.00 for current and just graduated Mallow College day students. (Course costs already include QQI certification.)

Information Night: Registration Facebook Event.
Enrolment: Enrol online here

Award

QQI 5N1407 Reception and Frontline Office Skills, Level 5

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
  • Official QQI specifications and assessment breakdown: QQI 5N1407 Reception and Frontline Office Skills, Level 5

More Information

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