Reception Skills and Frontline Office Skills: QQI Level 5

Checking in by Earl @Flickr
Checking in by Earl @Flickr
Now enrolling for Autumn 2019 in Mallow & Charleville.

From €240.00* / €175.00 for Social Welfare/OAP recipients.

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Mallow Classes

Now enrolling for Autumn 2019 in Mallow. Enrol online today.

Location: NightSchool.ie at Mallow College of Further Education.
Nights: Monday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Monday, 30 September 2019

Cost: €250.00, *€240.00 with online discount, €175.00 for Social Welfare (certified courses) and Old Age Pension recipients, €150.00 for Mallow College day students and recent graduates.

Information Night:
Information Week, Monday September 9 to Wednesday September 11, 19:00 to 20:00 at Mallow College of Further Education. Get more information, meet tutors, and enrol on the night. Add Facebook Event reminder.

Charleville Classes

Now enrolling for Autumn 2019 in Charleville. Enrol online today.

Location: Charleville Further Education & Training Centre (formerly Mannix College).
Nights: Tuesday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Tuesday, 08 October 2019

Cost: €250.00, *€240.00 with online discount, €175.00 for Social Welfare (certified courses) and Old Age Pension recipients, €150.00 for Mallow College day students and recent graduates.

Information Night:
Information Week, Monday September 9 to Wednesday September 11, 19:00 to 20:00 at Mallow College of Further Education. Get more information, meet tutors, and enrol on the night. Add Facebook Event reminder.

Award

QQI 5N1407 Reception and Frontline Office Skills, Level 5

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.

Entry Requirements

  • No previous experience required.

Costs

  • A QQI certification fee of €20 is already included in course fee.

More Information

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