Reception Skills and Frontline Office Skills: QQI Level 5

woman in white at a reception desk by  @Unsplash.comNew for Spring 2020 in Fermoy. Now enrolling in Mallow, Charleville and Fermoy.

Mallow College of Further Education, 18:30-21:30, from Monday 27 January for 12 weeks. Charleville FET Centre, 18:30-21:30, from Tuesday 04 February for 12 weeks. Fermoy FET Centre, McCurtain St., 18:30-21:30, from Wednesday 05 February for 12 weeks. €250* (€182 conc.)

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

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Fees

  • A QQI certification fee of €20 is already included in course fee.

Mallow Classes

Now enrolling for Mallow. Enrol online today.

NightSchool.ie at Mallow College of Further Education.
Nights: Monday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Monday, 27 January 2020

Price: €260.00, *€250.00 with online discount, €182.00 for Social Welfare, €182.00 for Old Age Pension recipients, €156.00 for current and just graduated Mallow College day students.

Charleville Classes

Now enrolling for Charleville. Enrol online today.

Charleville Further Education & Training Centre (formerly Mannix College).
Nights: Tuesday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Tuesday, 04 February 2020

Price: €260.00, *€250.00 with online discount, €182.00 for Social Welfare, €182.00 for Old Age Pension recipients, €156.00 for current and just graduated Mallow College day students.

Fermoy Classes

Now enrolling for Fermoy. Enrol online today.

Fermoy Further Education & Training Centre.
Nights: Wednesday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Wednesday, 05 February 2020

Price: €260.00, *€250.00 with online discount, €182.00 for Social Welfare, €182.00 for Old Age Pension recipients, €156.00 for current and just graduated Mallow College day students.

Award

QQI 5N1407 Reception and Frontline Office Skills, Level 5

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
  • Official QQI specifications and assessment breakdown: QQI 5N1407 Reception and Frontline Office Skills, Level 5

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