Reception Skills

woman in white at a reception desk @Unsplash.comNow enrolling for Wednesdays.

Online (Wednesdays), 18:30-21:30, from Wednesday 29 September for 12 weeks. €190* (€140 conc.)

Reception Skills and Frontline Office Skills QQI Level 5 Certificate 5N1407

The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Wednesday Classes

EnrolmentNow enrolling for Wednesday classes.
Times18:30 to 21:30
Duration12 Weeks
StartingWednesday, 29 September 2021
TutorSinead Kennedy
Live video-conferencing on Google Meet, email tutor support, free Google Docs and Microsoft Office Online, study notes and course materials online on Moodle.
How do online classes work?
*€190.00 with online discount, €140.00 for Social Welfare/PUP, €140.00 for Old Age Pension recipients, €120.00 for current and just graduated Mallow campus day students, FREE on the Training Support Grant.
DeadlineAccepting late applications from Wednesday, 15 September 2021.


QQI 5N1407 Reception and Frontline Office Skills, Level 5 (part of 5M4468)

Learning Outcomes

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation.
  • Outline the products, services, key policies, structures and personnel of an organisation.
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks.
  • Plan a reception layout and describe office equipment in the reception area.
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language.
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.

Official QQI specifications and assessment breakdown: QQI 5N1407 Reception and Frontline Office Skills, Level 5

Course Requirements

Course Costs

Course costs already include QQI certification.

More Information

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