MAPA (Management of Actual or Potential Aggression)

With a focus on prevention, the MAPA® (Management of Actual or Potential Aggression) programme teaches management and intervention techniques to help you cope with escalating behaviour in a professional and safe manner.

The focus is on verbal de-escalation, prevention, and early intervention. Safe physical intervention options are also taught, to be used only as a last resort.

The programme gives you an effective framework for decision making and problem solving. You’ll leave the course equipped with the skills and confidence to champion a culture of care, welfare, safety, and security.


CPI MAPA Management of Actual or Potential Aggression

Learning Outcomes

  • Recognise / describe the verbal and non-verbal signs which precede an aggressive episode.
  • Identify and implement an appropriate staff response to minimise escalation of the situation and aim to avert a crisis.
  • Discuss techniques used to deal with an aggressive situation effectively and immediately before matters escalate.
  • Consider how the principles of MAPA can be applied in practice and will have the opportunity to analyse how they can address their department’s individual challenges.
  • Outline personal safety techniques.

Entry Requirements

  • No previous experience required.

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