Front Office Skills: QQI Level 6

White Counter by Online, 18:30-21:30, from Thursday 28 January for 12 weeks. €240* (€175 conc.)

The purpose of this award is to equip the learner with the knowledge, skill and competence to operate effectively in a front office department of an organisation by working independently or within a supervisory capacity.

Course Requirements

Course Costs

Course costs already include QQI certification.

Online Classes

Not running this term for Online classes.

Location: Online
Study online with live video-conferencing on Google Meet, email tutor support, free Google Docs and Microsoft Office Online, and your study notes and course materials online on Moodle. How do online classes work?.

Nights: Thursday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Thursday, 28 January 2021

Price: €250.00
*€240.00 with online discount, €175.00 for Social Welfare, €175.00 for Old Age Pension recipients, €150.00 for current and just graduated Mallow College day students. (Course costs already include QQI certification.)

Information Nights: Facebook Live Events every Friday at 7.30pm for all the latest information and answers to your questions.
Enrolment: Sign up for future course notifications.


QQI 6N4186 Front Office Skills, Level 6

Learning Outcomes

  • Appraise the key characteristics of front office personnel.
  • Examine legislation governing health and safety at work to include security and emergency procedures.
  • Generate office systems and procedures to enable the front office to be managed efficiently and professionally.
  • Formulate contingency plans to ensure the operations of a business are not compromised when unplanned events occur.
  • Organise staff development to include an appraisal of the effectiveness of current performance.
  • Evaluate performance management strategies for front office personnel.
  • Apply customer service concepts and theories to a range of business contexts.
  • Manage resources in a front office applying staffing techniques to ensure resources are managed efficiently.
  • Utilise a range of data networking communications to include fax, e-mail, electronic data interchange, paging, telephone management systems.
  • Demonstrate technical competence in office technology using a range of software packages relevant to the front office.
  • Provide front office service and support.
  • Official QQI specifications and assessment breakdown: QQI 6N4186 Front Office Skills, Level 6

More Information

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