New course running for Summer 2019 in Charleville. Coming soon for Autumn 2019 in Mallow. From €205.00* / €154.00 for Social Welfare/OAP recipients. The purpose of this course is to equip the learner with the knowledge, skill and competence in the practices and principles underpinning the role of a Special Needs Assistant to enable the… >>
New course now enrolling for Summer 2019 in Mallow.
From €95.00* / €77.00 for Social Welfare/OAP recipients.
This course will help learner gain an understanding of the customer service environment including telesales and to acquire the necessary skills for working in the industry providing front line customer service in any organisation. This course is for people who wish to gain the necessary customer service & telesales skills to work across a broad range of industry.
New course now enrolling for Summer 2019 in Mallow. Enrol online today.
Location: NightSchool.ie at Mallow College of Further Education.
Times: 19:30 to 21:00
Duration: 10 Weeks
Starting: Monday, 29 April 2019
Cost: €110.00, *€95.00 with online discount, €77.00 for Social Welfare and Old Age Pension recipients, €66.00 for Mallow College day students.
- Topics include: Knowing the important role and responsibility of a customer service advisor in theory and practice. Deliver outstanding customer experience in all interactions through multiple channels both verbal and non-verbal. Telecommunication skills to become an effective communicator Improve and monitoring of service. Team leadership and working as part of a team. Etc.
- Cork ETB & NightSchool.ie http://cork.etb.ie/, phone 022 43030.
- See full Terms & Conditions.
- More enrolment options.