Customer Service and Telesales

Call centre worker by Alan Clark @Flickr
Call centre worker by Alan Clark @Flickr

This course will help the learner gain an understanding of the customer service environment including telesales and to acquire the necessary skills for working in the industry providing front line customer service in any organisation. This course is for people who wish to gain the necessary customer service & telesales skills to work across a broad range of industry.

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Mallow Classes

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NightSchool.ie at Mallow College of Further Education.
Nights: Tuesday
Times: 18:30 to 20:00
Duration: 10 Weeks

Price: €105.00, *€95.00 with online discount, €73.50 for Old Age Pension recipients, €63.00 for current and just graduated Mallow College day students.

Charleville Classes

Not running this term for Charleville. Sign up for future course notifications.

Charleville Further Education & Training Centre (formerly Mannix College).
Nights: Tuesday
Times: 18:30 to 21:30
Duration: 10 Weeks
Starting: Tuesday, 28 January 2020

Price: €240.00, *€230.00 with online discount, €168.00 for Social Welfare, €168.00 for Old Age Pension recipients, €144.00 for current and just graduated Mallow College day students.

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Learning Outcomes

    Topics include: Knowing the important role and responsibility of a customer service advisor in theory and practice. Deliver outstanding customer experience in all interactions through multiple channels both verbal and non-verbal. Telecommunication skills to become an effective communicator Improve and monitoring of service. Team leadership and working as part of a team. Etc.

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