Customer Service & Telesales

Call centre worker by Alan Clark @Flickr
Call centre worker by Alan Clark @Flickr
New course now enrolling for Summer 2019 in Mallow.

From €95.00* / €77.00 for Social Welfare/OAP recipients.

This course will help learner gain an understanding of the customer service environment including telesales and to acquire the necessary skills for working in the industry providing front line customer service in any organisation. This course is for people who wish to gain the necessary customer service & telesales skills to work across a broad range of industry.

Mallow Classes

New course now enrolling for Summer 2019 in Mallow. Enrol online today.

Location: NightSchool.ie at Mallow College of Further Education.
Nights: Monday
Times: 19:30 to 21:00
Duration: 10 Weeks
Starting: Monday, 29 April 2019

Cost: €110.00, *€95.00 with online discount, €77.00 for Social Welfare and Old Age Pension recipients, €66.00 for Mallow College day students.

Information Night:
Information Night, Monday April 8, 18:00 to 21:00 at Mallow College of Further Education. Get more information, meet tutors, and enrol on the night. Add Facebook Event reminder.

Award

Cork ETB & NightSchool.ie Certificate of Attendance (on request)

Learning Outcomes

    Topics include: Knowing the important role and responsibility of a customer service advisor in theory and practice. Deliver outstanding customer experience in all interactions through multiple channels both verbal and non-verbal. Telecommunication skills to become an effective communicator Improve and monitoring of service. Team leadership and working as part of a team. Etc.

More Information

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