Customer Service and Telesales

Call centre worker by Alan Clark @Flickr
Call centre worker by Alan Clark @Flickr
Now enrolling for Autumn 2019 in Mallow.

From €95.00* / €73.50 for OAP recipients.

This course will help learner gain an understanding of the customer service environment including telesales and to acquire the necessary skills for working in the industry providing front line customer service in any organisation. This course is for people who wish to gain the necessary customer service & telesales skills to work across a broad range of industry.

Mallow Classes

Now enrolling for Autumn 2019 in Mallow. Enrol online today.

Location: NightSchool.ie at Mallow College of Further Education.
Nights: Tuesday
Times: 18:30 to 20:00
Duration: 10 Weeks
Starting: Tuesday, 01 October 2019

Cost: €105.00, *€95.00 with online discount, €73.50 Old Age Pension recipients, €63.00 for Mallow College day students and recent graduates.

Information Night:
Information Week, Monday September 9 to Wednesday September 11, 19:00 to 20:00 at Mallow College of Further Education. Get more information, meet tutors, and enrol on the night. Add Facebook Event reminder.

Award

Cork ETB & NightSchool.ie Digital Badge

Learning Outcomes

    Topics include: Knowing the important role and responsibility of a customer service advisor in theory and practice. Deliver outstanding customer experience in all interactions through multiple channels both verbal and non-verbal. Telecommunication skills to become an effective communicator Improve and monitoring of service. Team leadership and working as part of a team. Etc.

Entry Requirements

  • No previous experience required.

More Information

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