Reception Skills and Frontline Office Skills QQI Level 5

Office Life by Ronan Shenhav @Flickr
Office Life by Ronan Shenhav @Flickr


The aim of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations

Night: Monday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Monday, 1 October 2018

Cost: €270.00 (€15 off online)

QQI Certification fee of €20 is included in the course fee.


QQI 5N1407 Level 5

Learning Outcomes

  • To explore with the learner professional skills required by a receptionist to operate in a front line position.
  • To create an awareness of the importance of the layout and maintenance of a reception area.
  • To facilitate the learner to explore and implement the procedures involved in the operation of an efficient front office area.
  • To create an awareness of the different systems, networks and equipment in operation within a reception area.
  • To enable the learner to explore a professional attitude to colleagues and clients.
  • To enable the learner to appreciate the importance of confidentiality in all business communication and transactions.
  • To enable the learner to use a range of equipment used in the reception area.
  • To explore with the learner an appreciation of the aspects of safety and health legislation at work.


€15 discount when you enrol online, or 20% off for Social Welfare and Old Age Pension recipients, or 50% off for Mallow College full-time day students. See Terms & Conditions.


Receive a €15 discount when you register with our preferred option online (more enrolment options). Click here to enrol online.

Information/Enrolment for Evening Education Programmes for Autumn 2018 will take place at on Monday 10th September 2018 from 7 to 8pm at Mallow College, West End, Mallow. Tutors will available to discuss courses on the night. Add Facebook Event reminder to Facebook.

More Information

See full Terms & Conditions.

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